​Location: JWC Health and Fitness, Holmes Chapel

Salary: £29,000 per annum

Contract: Full-Time
Benefits:

​· Pension scheme included

· 28 days paid holiday (including bank holidays)

· Ongoing professional development

· Complimentary gym membership

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Role Overview

 

We are looking for a passionate, professional, and people-focused Full-Time Coach & Member Experience Lead to join our team. This role is perfect for someone who delivers exceptional coaching, thrives in a community-driven environment, and takes pride in creating an outstanding member experience both on and off the gym floor.

 

You will play a key role in member retention, coaching delivery, content creation for social media, and maintaining the highest standards across the facility

 

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Key Responsibilities

 

· 1:1 Coaching & Group Session Delivery

· Ensure all sessions are engaging, safe, effective, and delivered to the highest standard

· Become first point of contact for new and potential members and clients

· Create social media content 

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Member Experience & Retention
 

· Build strong rapport with members and foster a welcoming, inclusive community

· Ensure members leave each session feeling supported, motivated, and inspired

· Proactively engage with members to support long-term retention and results

· Take lead in progress tracking 

 

 

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Consultations & Onboarding
 

· Lead initial consultations and fitness assessments for new members

· Clearly communicate the gym’s coaching philosophy, services, and expectations

· Support new clients through a smooth and confident onboarding experience

 

 

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Fitness Programming
 

· Help, design and deliver effective, results-driven fitness programmes aligned with the gym’s coaching standards

· Monitor member progress and adjust programmes where necessary

· Ensure programmes are safe, structured, and goal-oriented

 

 

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Social Media & Content Creation
 

· Create engaging reels, stories, and graphics for the gym’s social media platforms

· Keep social media stories updated regularly to reflect gym culture, sessions, and member wins

· Contribute ideas to help grow brand awareness and online engagement

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Gym Cleanliness & Standards
 

· Maintain a consistently high level of cleanliness across the gym floor and facilities

· Ensure equipment is cleaned, organised, and well-presented at all times

· Take pride in the gym environment and lead by example

 

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1:1 Personal Training

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· Deliver high-quality 1:1 personal training sessions aligned with the gym’s coaching standards

· Design personalised training programmes based on individual goals, ability, and lifestyle

· Provide clear instruction, motivation, and accountability to help clients achieve results

· Track progress and adapt sessions to ensure continued improvement and engagement

· Uphold a professional, supportive, and results-driven coaching experience at all times

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What We’re Looking For

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· Level 3 Personal Training qualification (minimum)

· Experience coaching group training sessions

· Strong communication and interpersonal skills

· Confident using social media (Facebook & Instagram, reels, stories and posts)

· High energy, professional, and reliable

· A genuine passion for helping people improve their fitness and confidence

 

 

Desirable (But Not Essential)

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· Basic graphic design or video editing skills (e.g. Instagram, Canva, CapCut)

· Experience working in a premium or community-focused gym

 

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